Return & Refund Policy

Last updated: 12 June 2026

At Malver Conde Wine, we take pride in offering carefully selected wines and delivering a premium experience to every customer. Your satisfaction is important to us. If there is an issue with your order, we will do our best to resolve it quickly, fairly, and professionally.

Damaged, Defective, or Incorrect Products

We carefully inspect all products before shipment. However, if your order arrives damaged, defective, or differs from what you ordered, please contact us within 14 days of delivery.

To help us assess your request, please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the product and its packaging

Once your claim has been reviewed and approved, we may offer:

• A replacement product
• Store credit
• A full refund

The solution offered will depend on the nature of the issue and product availability.

Returns

Due to the nature of wine products and food safety requirements, we are unable to accept returns for:

• Change of mind
• Personal taste preferences
• Products that have been opened
• Products that have been improperly stored after delivery

We appreciate your understanding, as these measures help us maintain the quality and integrity of the products we offer.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact us and we will investigate the shipment with the carrier.

While we work with trusted delivery partners, occasional delays may occur due to circumstances beyond our control. We appreciate your patience and will assist you in tracking your order whenever necessary.

Age Restriction

Alcoholic beverages sold by Malver Conde Wine may only be purchased by persons aged 18 years or older.

By placing an order through our website, you confirm that you meet the legal age requirements under Swiss law.

Contact Us

For any questions regarding returns, refunds, or your order, please contact us:

Malver Conde Wine
Email: info@malvercondewine.com

Our Commitment

At Malver Conde Wine, we believe that exceptional wines deserve exceptional service. If something is not right with your order, we encourage you to contact us.

We are committed to finding a fair and satisfactory solution and to ensuring that your experience with us reflects the same care and authenticity that define the wines we offer.